Service Center · North America

Need a part?
We've got you covered.

Whether your FUFU&GAGA piece is under warranty, out of warranty, or purchased through Amazon, Home Depot, or a secondhand seller — we'll help you find the right part fast.

Reply within 24 hours
Genuine OEM parts
Direct from manufacturer

What We Stock

Hardware
Frames
Cushions
Locks
Mechanisms
Casters
Power
Glides
More
Choose Your Path

Two ways to get help — pick the one that fits you.

FREE · Under Warranty

Warranty Replacement

Bought from FUFU&GAGA within the 2-year warranty period and got a defective or missing part? We'll replace it at no cost.

You'll need: Order number · Photos of the issue

Start Warranty Claim

Bought directly from fufugaga.com?You're covered by our 2-year warranty — the longest on the market. Defective or missing parts? They're free.

Warranty Comparison

Why our direct customers get the longest warranty.

Same product, different store, very different coverage. Here's what each channel offers.

Where You Bought It
Warranty Period
Replacement Parts
BESTfufugaga.com (Direct)
2 Years
Free under warranty + paid anytime after
Amazon
~30 Days return / Limited
Paid only — buy from us
Home Depot / Walmart
Per retailer policy
Paid only — buy from us
Offline / Secondhand
No warranty
Paid only — buy from us

Already own a FUFU&GAGA piece from another channel? Order replacement parts → · Buying your next piece? Shop direct for full 2-year coverage →

Parts Catalog

Replacement parts for every FUFU&GAGA piece.

From cabinets and dressers to outdoor sets and pet furniture — we stock the parts that keep your favorites looking and working their best.

Hardware Kits

Screws, bolts, cam locks, dowels, brackets, and complete assembly hardware sets.

Structural Components

Side panels, back boards, shelves, support rails, and load-bearing wood pieces.

Doors & Drawers

Cabinet doors, drawer fronts, glass panels, and complete drawer boxes.

Hinges & Slides

Soft-close hinges, drawer slides, sliding door tracks, and lift mechanisms.

Cushions & Covers

Sofa cushions, sectional inserts, headboard upholstery, and outdoor cushion sets.

Electrical Parts

LED light strips, USB charging stations, motors, remotes, and ceiling fan parts.

Legs & Glides

Replacement furniture legs, leveling feet, floor protectors, and casters.

Outdoor Components

Weather-resistant covers, umbrella parts, fire table parts, and stainless hardware.

How It Works

Four simple steps from request to delivery.

1

Submit Request

Fill out the form with your product info and photos. Takes about 3 minutes.

~3 min
2

Receive Quote

Our team identifies the part and replies with pricing, lead time, and shipping cost.

Within 24 hrs
3

Confirm & Pay

Approve the quote and pay through a secure checkout link. Klarna available.

At your pace
4

Ship & Track

Most parts ship from our US warehouse, some from China, all with tracking.

Fast shipping
Submit Your Request

Tell us what you need.

Real humans review every request. You'll hear from us within 24 hours.

We'll respond within 24 hours (Mon–Fri). By submitting, you agree to our Privacy Policy and Terms of Service.

Our 24-Hour Promise

Real responses, in real time.

Furniture problems are stressful — we don't make you wait. Here's exactly what you'll hear from us, and when.

< 1HOUR

Auto-Confirmation

Instant email confirming we got your request, with your case number.

< 24HOURS

Personal Reply From Our Team

A real person reviews your photos, identifies the part, and sends a quote (or warranty confirmation) and shipping ETA.

< 48HOURS

Order Confirmation

Once your payment is confirmed, we will begin processing your order promptly.

< 21DAYS

Delivered to Your Door

Standard ground shipping from our US fulfillment center. Expedited options available.

Coverage

What's covered, and what's not.

FUFU&GAGA backs every product with a 2-year warranty. Out-of-scope situations are still serviceable — just on a paid basis.

Covered Under Warranty

Free Replacement
  • Defects in hardware, frames, or mechanisms within 2 years of purchase
  • Missing parts in the original shipment from FUFU&GAGA
  • Structural failure under normal household use
  • Items purchased from FUFU&GAGA official website with order number
  • Reported within the warranty window
$

Eligible for Paid Service

Replacement Parts Available for Purchase
  • Items past the 2-year warranty period
  • Furniture purchased from Amazon, Home Depot, or other third-party sellers
  • Items bought secondhand without original purchase records
  • Damage from accidents, misuse, pets, moves, or normal wear
  • Customizations or upgrades
Frequently Asked

Questions we hear often.

I bought my FUFU&GAGA furniture secondhand. Can I still buy parts?

Absolutely. We sell genuine replacement parts to anyone who owns one of our products, regardless of where or when it was purchased. Just send us the model number from the label under your furniture and a photo of the part you need.

I bought from Amazon — am I covered under warranty?

Our 2-year warranty only applies to orders purchased directly from our official website. For purchases made on Amazon, please contact Amazon customer support for warranty assistance.

How do I find my product model number?

Check the label or sticker on the underside of your furniture, inside drawers, or on the back panel. Most FUFU&GAGA products use a SKU format like KF020334-02. If you can't find it, send us photos of the piece from a few angles — we'll help identify it.

How much do replacement parts cost?

Pricing varies by part. Hardware kits typically start at $8–$25; doors, drawers, and structural components range from $40 to $200+. We always send a quote before charging anything — you decide whether to proceed.

Do you ship to Canada and Mexico?

We only ship to the United States and do not currently support deliveries to Canada or Mexico.

What if my part is no longer in stock?

For older or discontinued models, some parts may be backordered or no longer manufactured. In those cases, our team will suggest the closest compatible alternative or, when possible, a custom replacement.

Can I get help from your designer for assembly questions?

For assembly-related questions, our customer service team can help directly. For design or layout questions, check out our free Design Service.